All tours sold by Great Golden Empire Travel & Tours Co. Ltd. are subject to the following conditions:
Price and Product Accuracy
Great Golden Empire Travels & Tours endeavor to provide accurate quotes and product descriptions for all our featured tours, hotels and activities. We reserve the right however to correct any errors, inaccuracies or omissions and to change or update information at any time without liability or prior notice. Fares and rates for airline tickets, hotels and other travel service providers as well as exchange rates are subject to fluctuation until payment has been completed; therefore we recommend immediate payment to guarantee quotes. Rates will be rechecked at the time of payment and any increases (fares, rates, taxes, etc.) are due and payable regardless of earlier quotations.
Tour prices DO NOT include medical or travel insurance and we strongly recommend that you purchase insurance cover, including medical evacuation coverage before your departure.
passports and visas:
Please insure you have a passport valid for six months and appropriate visas are in order before your departure. Great Golden Empire Travels & Tours will not accept any responsibility should you be refused entry to a country because you lack correct documentation.
(ii) Passport Details
If applicable, please advise us of your passport details for visa processing/permits at least 21 working days in advance.
Your intended destination country Visas must be in order before your departure. Check visa laws to your intended destination with your Great Golden Empire Travels & Tours Specialist at least 1month prior to your departure. Certain countries require passport photos for visa processing, and we advise you to obtain these in advance prior to your departure.
(iv) Payment Conditions:
More than 120 days prior to arrival: 30% deposit of total tour price is required.
120-45 days prior to arrival: 50% deposit of total tour price is required.
45 days or less prior to arrival: Full payment is required.
30 days or less prior to arrival: Immediate full payment is required upon confirmation of services.
(v) Payment Procedure:
Payments are to be made according to provided invoices only and should be made by credit card or bank transfer. Any bank charges levied by the sending bank, relating to transfers to Great Golden Empire Travels & Tours, must be paid by the sender. Payment Procedures will be sent by your Great Golden Empire Travels & Tours Specialist.
***Please note that for the time being credit surcharge is 3.5 % will be added to original quote. ***
(i) All cancellations must be made in writing and acknowledged by Great Golden Empire Travels & Tours. A 10% handling fee will be charged for any cancellations of 30 days or more prior to your arrival unless there are any charges or prepayments due according to the policies of hotels, airlines, cruises and other contractors of Great Golden Empire Travels & Tours
(ii) Cancellation Policy
More than 30 days before departure: 10% of total tour price
Between 30 and 21 days before departure: 25% of total tour price
Between 20 and 8 days before departure: 50% of total tour price
Between 7 days and 48 hours before departure: 75% of total tour price
Less than 48 hours before departure: 100% of total tour price
Note: Depending on airlines, hotels and cruise cancellation policies, the above cancellation policy is subject to change.
If you are dissatisfied with any aspect of our services while you are on your holiday, you must address your complaint immediately toGreat Golden Empire Travels & Tours via our emergency number or in an e-mail to your Travel Specialist in order for us to take immediate action. If you would like to file a formal complaint, please submit in written form within one week after your return.
Great Golden Empire Travels & Tours & Third Party Suppliers:
Great Golden Empire Travels & Tours is responsible for creating and booking tour services and otherwise acts as an agent for third party providers in all our destinations. It is our duty and assurance to conduct regular quality control of all suppliers we contract with, however we are not responsible for, and make no warranty or representation about, third party suppliers, their products and services.
Great Golden Empire Travels & Tours is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any third party suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Great Golden Empire Travels & Tours is not liable in the event of any delay or default in your booked tour package and any loss or damage caused by unforeseeable conditions including, but not limited to, natural disasters, epidemics/pandemics, adverse weather conditions, fire, government restrictions, war, insurrections, riots, strikes, terrorist activity and/or any other cause beyond our, and our suppliers reasonable control and take no responsibility for any additional expense, omissions, delays or re-routing, however we will ensure our best possible service to solve such a situation as it arises.
Personal Data Protection:
At all points where we collect your personal information, we will store securely and not pass your data onto third parties without your expressed consent. We may contact you occasionally with products and services related to Great Golden Empire Travels & Tours. You may contact us at any time to access or amend your information or request not to receive further communication from us.